Questions, answered.

On the website: choose your service, add it to your cart and pick a collection date and slot at checkout. Or message us on WhatsApp and a person books it for you.

Yes. Free pickup and delivery in Dubai over AED 320; AED 30 under AED 320. Abu Dhabi AED 100, minimum order AED 500, pickup on Monday, Wednesday and Saturday only.

11am to 2pm, 2pm to 5pm or 6pm to 9pm. Slots are a window, not a fixed time: your driver calls when they are on the way.

Yes. The office is closed on Sundays, but Dubai pickups still run.

Yes. Abu Dhabi AED 100, minimum order AED 500, pickup on Monday, Wednesday and Saturday only.

Yes. Drop off and collect at our office in Ibn Battuta Gate Offices, Jebel Ali Village, Monday to Saturday, 9am to 6pm. Choose drop-off at checkout.

Your full name, WhatsApp number, email, full address, how many pairs and what type of items, and the date and slot for collection. Your email matters: it carries your receipt and order updates.

Every service shows its price on its booking page, and the full list is on our pricing page. Restoration, stitching and bag restoration are priced on assessment: send a photo on WhatsApp and a person confirms the price.

Free pickup and delivery in Dubai over AED 320. AED 30 under AED 320. Abu Dhabi AED 100, minimum order AED 500, pickup on Monday, Wednesday and Saturday only.

Yes. Shoe bundles of 3, 5, 7 or 10 pairs, any mix of types, and bag bundles of any 3 or 5 bags. The more you send, the less each one costs. Prices are on our pricing page.

Once your items are ready, either before or on delivery. We don't leave items at an address before payment.

Online bookings are paid securely at checkout. For bookings made through WhatsApp, our team will confirm payment arrangements with your quote.

Yes, for any amount. Buy a gift card.

Yes. You collect points you can redeem on future orders, and you can opt in to our emails for offers.

Shoes: Back in about 4 days, Sundays excluded. Bags: Around 5 working days. Restoration: 7 to 10 days, depending on the work.

Yes, for shoe cleaning. Express, back in 24 hours, +AED 75 per pair. Same-day, +AED 100 per pair: collected 11am to 2pm and back the same evening from 6pm to 9pm.

Heavy stains that need extra treatment, a clean that turns into a restoration, extra work you add, and public holidays and Sundays.

You get an email receipt when you book, and we contact you as soon as your items are ready.

Sneakers, suede, leather, heels, boots, football boots, golf shoes, kids' shoes, slippers, flip flops and sliders. Each type has its own service and method.

We'd advise against it. A machine stresses stitching and glue, strong detergents can strip finishes, and drying in the sun can warp the shape. We've seen the damage it causes.

Yes. Suede and nubuck get their own tools and careful moisture control, because a hard scrub or too much water flattens the nap.

We offer a Yellow Sole Treatment for that. Results depend on how far the yellowing has gone, so if you want a view first, send a photo.

Yes, we offer shoe stretching per pair.

Every item is handled by hand and protected while in our care, covered in line with our Terms and Conditions of Service. Your items. Our responsibility.

Small is up to 30 cm, Medium is 30 to 40 cm and Large is over 40 cm. Not sure? Measure it, or send a photo and we'll confirm the size and price.

Leather, suede, canvas, nylon and luxury designer materials, each with professional products and careful techniques.

Yes. Each has its own service on our Bag Cleaning page.

Minor restoration is for scuffs and scratches: a full clean of the shoe plus paintwork. Major restoration is a full recolour of the shoe. Not sure which yours needs? Send a photo and we'll advise.

Send us a photo and a person on our team reviews it and confirms the price. Every item is assessed individually.

We inspect every item when it arrives. If it needs restoration rather than a clean, we tell you and agree it with you before we go ahead.

Heel tips, heel replacement for men's formal shoes, minor and full sole glue repairs, heel liner repairs, sole guards and stitching. Stitching is priced on assessment.

We never promise brand new, and nobody can promise every stain will come out. What we do promise is our full expertise: the right method for the material, and nothing that risks damage or colour loss. If something can't be fixed, we tell you before we start.

We can't guarantee the removal of every stain, such as wine, oil or dye bleeding, or of damage that was already there. We try everything that is safe for the material.

No material is refused outright. We assess every item case by case and never go further than is safe for it.

Talk to us. If an item is lost or damaged in our care, raise it within 2 days of collection or delivery so we can look into it properly.

Unclaimed items are held for 14 days, then donated to charity.

Shoes and bags are all we do. Each item gets a method built around its material and construction. No washing machines, no one-size-fits-all.

Yes, we are happy to help in Arabic on WhatsApp. Some follow-up messages about your order may come in English.

Yes. For corporate and bulk orders, email justin@shoedoctordxb.ae.