Privacy policy

This policy explains what personal information The Shoe Doctor DXB collects when you visit shoedoctordxb.ae or book a service with us, how we use it, and the choices you have.

What we collect

  • Contact details: your name, phone number, email address, and pickup and delivery address.
  • Order details: the services and products you book, your order history, and notes and photos about your items.
  • Payment details: payments are processed by Shopify and its payment partners. We do not see or store your full card number.
  • Browsing data: when you use the site, cookies and similar technologies record information such as the pages you view, your device and browser, and your approximate location.

How we use it

  • To collect, treat and return your items, and to contact you about your order.
  • To take payment and keep our business records.
  • To answer your questions on WhatsApp, by email or by phone.
  • To send you news and offers, only if you sign up. You can unsubscribe at any time.
  • To understand how the site is used, measure our advertising, and keep the site secure.

Who we share it with

We do not sell your personal information. We share it only with the service providers that help us run the business, and only for the purposes above:

  • Shopify, which hosts our store and processes payments.
  • The tool we use to schedule pickups and deliveries.
  • The email and messaging services we use to contact you, including WhatsApp.
  • Analytics and advertising partners such as Google and Meta, which receive browsing and purchase information through cookies and pixels.

We may also share information when the law requires it.

Cookies

We use cookies to run the cart and checkout, remember your preferences, and measure site traffic and advertising. You can control cookies in your browser settings. Blocking some cookies may stop parts of the site from working.

How long we keep it

We keep your information for as long as we need it to provide our services and to meet our legal and accounting obligations.

Your choices

You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you marketing. Email info@shoedoctordxb.ae or message us on WhatsApp at +971 58 503 3701.

Security

Payments go through Shopify's encrypted checkout. We limit access to your information to the people who need it to serve you.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact

The Shoe Doctor DXB
Office 312G, 3rd Floor, Ibn Battuta Gate Offices, Jebel Ali Village, Dubai
Email: info@shoedoctordxb.ae
WhatsApp and phone: +971 58 503 3701