Refund policy

Every clean, repair and restoration is done to order, on your item. This policy explains what happens if something is not right.

Service fees

Because each service is carried out on your own item, cleaning and restoration fees are non-refundable once work on the item has started.

If you are not happy with a service

Contact us within 24 hours of delivery or collection. Send a photo on WhatsApp to +971 58 503 3701 or email info@shoedoctordxb.ae. We will review it and, if needed, re-service the item free of charge.

Stains and existing damage

We assess every item case by case and will never risk damaging an item to remove a mark. We do not guarantee the removal of every stain (for example wine, coffee, blood, oil, grease or paint, or dye and colour bleeding), and we do not guarantee the repair of damage or defects that were there before the item reached us.

Loss or damage in our care

If an item is lost or damaged while in our care, tell us within 2 days of collection, pickup or delivery. We cannot accept claims made after 2 days. Our team reviews every claim personally, and any reimbursement follows the limits set out in our Terms of Service.

Unclaimed items

We hold finished items for 14 days. Items not collected within 14 days, unless agreed with us in advance, are donated to charity.

Care shop products

If there is a problem with a care product you bought from our shop, contact us on WhatsApp or by email and we will help.

Contact

The Shoe Doctor DXB
Office 312G, 3rd Floor, Ibn Battuta Gate Offices, Jebel Ali Village, Dubai
WhatsApp and phone: +971 58 503 3701
Email: info@shoedoctordxb.ae